Frequently Asked Questions

Your guide to shopping the best in beauty and hair care.

How long will it take to receive my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

What is your return policy for hair products?

For hygiene reasons, we only accept returns on unopened and unused items in their original packaging within 14 days of delivery. Used hairpieces or wigs cannot be returned.

Are the wigs and hair extensions 100% human hair?

We offer a variety of options including 100% human hair, human hair blends, and premium synthetic fibers. Please check the specific product description for the material details of each item.

Do you ship internationally?

Yes, Ebonyline ships to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal.