Returns & Exchanges
At Ebonyline, we strive for your complete satisfaction with every beauty purchase, allowing returns on most unopened and unused items within 14 days of delivery. Please ensure all original tags, packaging, and seals are intact to qualify for a refund or exchange.
Request Authorization
Log into your account to initiate a Return Merchandise Authorization (RMA) request or contact our customer support team with your order number.
Prepare Your Package
Securely pack the items in their original, unopened condition, including all inserts and a copy of your RMA confirmation inside the box.
Ship the Item
Affix the shipping label to your package and drop it off at your local carrier; we recommend using a trackable service as we are not responsible for lost returns.
Inspection and Refund
Once our warehouse receives and inspects your return for hygiene compliance, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing